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FAQ

Making a purchase at Sonic8.com

Making a purchase could not be easier. Just browse our online catalogue, click on any items that you wish to buy and add them to the shopping cart. After you have finished your selection, click on "Proceed to Checkout" and you will be asked for a few details that we will need to be able to satisfy the order.

We accept Visa, MasterCard, Solo & Maestro credit and debit card payments. Your card will be authorised and charged at checkout, however, if the item/s you have ordered are backordered, we will contact you with an estimated delivery date and you will be given the choice of waiting for the arrival of the goods or receiving a full refund. You may also pay by direct bank transfer in certain territories and we are happy to accept PayPal payments sent to paypal at sonic8.com (replace at with @ sign).

Shipping And Handling

All items shipped in the UK and EIRE are despatched FREE OF CHARGE. Most items shipped to Europe are FREE OF CHARGE, but you will be contacted if the item you’ve ordered will require an additional delivery charge.

Delivery Schedule

We normally ship your order the same working day if in stock and received by 14:00 or next working day if received after 14:00. Sometimes a delay (due to QC, configuration, etc.) is unavoidable but if we are not able to ship within 3 working days we will contact you.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Guarantee

We guarantee your satisfaction. All new products come with a standard 12 month warranty. All “B-STOCK” products come with at least 3 months limited warranty, which only covers working parts. Please check for condition when ordering.

Reaching Us

If you need to reach us, please email us on sales at sonic8.com (replace at with @ sign), alternatively, you can call on +44 (0)330 2020 160 or fax us on +44 (0)330 2020 or write to us at Sonic8 Limited, PO Box 221, Hitchin, Hertfordshire SG4 9WY, UK.

Returns Policy

If you need to return an item for any reason please contact us first. Once we have determined the reason for your return we will issue the appropriate returns reference. Please do not send any items back without a returns reference. They may not be accepted.

Terms & Conditions of Trade
Our complete Terms & Conditions of Trade can be downloaded here for review.